Patient Information

View Printable Patient Information Leaflet

AFTER HOURS
The clinic is open on Saturday mornings. Patients calling the clinic at other After Hours will be diverted to an efficient team of doctors who provide home visits. When the Clinic is closed either call our number and you will be redirected to Family Home Doctors after hours GP services or contact them directly on 1300 695 628.

In Emergency, call 000. You can also visit your nearest Emergency Department or at Lyell McEwin Hospital, Haydown Road, Elizabeth vale, 81829000.

COMMUNICATION POLICIES
Patients can be contacted via phone or SMS services by the practice staff and Doctors, upon consent. Patients can ask to speak to the Doctor of choice on phone at any time, provided the Doctor is available, Patients can Email the practice at info@salisburyhouse.com.au

PROCESS FOR FOLLOWUP OF TEST RESULTS
No Test results will be given over the phone, For all results, a follow up appointment will need to be made.

PATIENT HEALTH INFORMATION MANAGEMENT POLICY
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times, and to ensure that this information is only available to authorized members of staff.

HOW TO PROVIDE FEEDBACK AND COMPLAINTS
Any complaints about any aspect of the service provided can be discussed with your doctor or the Health and Community services complaints commissioner on:
PH: 8226 8666

CONSULTATION BY APPOINTMENT
A standard consultation is 10-15 minutes depending on the Doctor. Appointments for urgent consult and emergencies are kept and released on the day.

WALK IN APPOINTMENTS
A walk in patient will be attended to by the Doctor once they are available and have seen booked patients at similar time, Wait times may vary.

LONG APPOINTMENTS
Please let reception know when booking if you are likely to need an extended appointment eg. for a full medical check, an insurance medical, complex health problems or counselling.

MULTIPLE BOOKINGS
If more than one member of your family needs to be seen, please ensure that you make a separate appointment for each person.

CANCELLATIONS
Please give 2 hours notice when cancelling your appointment.

Privacy Statement

Collection of information

This practice will need to collect personal Information as a provision of clinical services to a patient at the practice.
Collected personal Information will include patients’ Names, addresses and contact details. Medicare Number and
health care identifiers.
A patient’s personal information may be held at the practice in various forms;
As a paper record, as an electronic record, as visual – X Ray, CT scans, videos and photos or as audio recordings.
The practice’s procedure for collecting personal information is set out below.

  1. Staff collect patients’ personal and demographic information via registration when patients present to the
    practice for the first time. Patients are encouraged to pay attention to the collection statement attached
    on the form and information about the management of collected information and patient’s privacy.
  2. During the course of providing medical services, the practice’s healthcare practitioners will consequently
    collect further information.
  3. Personal Information may also be collected from the patient’s guardian or responsible person (Where
    practicable and necessary), or from any other healthcare specialist.

Use and Disclosure of Information

Personal Information will only be used for providing medical services and for claims and payments, unless
otherwise consented to. Some disclosure may occur to the third-party parties engaged by or for the
practice for business purposes, such as accreditation or for the provision of information technology. These
third parties are required to comply with this policy. The Practice will inform the patient where there is a
statutory requirement to disclose certain information. The practice WILL NOT disclose personal
information to any third-party other than during providing medical services, without full disclosure to the
patient. This practice WILL NOT disclose any personal information to anyone outside of Australia without
need and without patient consent.
Exceptions: Required by law. Necessary to lessen or prevent a serious threat to a patient’s life, health or safety or
public health or safety, or it is impractical to obtain the patients consent. To Assist in locating a missing
person. To Establish, exercise or defend an equitable claim. Or for the purpose of a confidential dispute
resolution process.
The Practice will not use any personal information in relation to direct marketing.
When Requesting your patient records for purpose of travel or to attend another practice, the request must be
signed by the patient and notes to be given to either patient or Practice within a reasonable time.
This Practice takes complaints and concerns about the privacy of patient’s personal information seriously.
Patients should express any privacy concerns in writing. The practice will then attempt to resolve it in
accordance with its complaint procedure.